They will need to send you a file over email that initiates the connection, then tell you the password that appears (preferably over the phone) so you can access their machine. They should head to the Control Panel and search for Invite Someone to Connect to Your PC.
The tool is similar to Quick Assist, but it’s far clunkier to use. If your friend or family member is still using Windows 7 or 8, you will need to use the older Remote Assistance tool.
Windows Remote Assistance: Windows to Windows After all, half of computer problems are fixed by turning it off and on again. You can even use the Remote Reboot option to reboot their computer and automatically re-initiate the Quick Assist connection. You'll then be able to use their computer as if you were sitting in front of it. Have them launch Quick Assist, and under the Get Assistance section, type the six-digit code you give them from your screen.Īfter entering the code, they will be prompted to give you permission to access their screen. If you aren't on the phone with the other person already, give them a call-walking them through the process is much easier over the phone than email. Sign in with your Microsoft account (you need a Microsoft account to help, but your friend or relative does not), and you'll be given a six-digit code that expires in 10 minutes. In the window that appears, click the Assist Another Person button under Give Assistance. Open the Start menu and search for Quick Assist, or launch the app from the Windows Accessories folder in the Start menu. As its name suggests, it's quicker and easier than its older cousin. If both you and your friend are using Windows 10, you'll want to use Quick Assist. Windows has two remote assistance tools built in to the operating system: Quick Assist, which is new in Windows 10, and Windows Remote Assistance, which is available on Windows 7, 8, and 10.
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